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We recognize that protecting your privacy and securing your personal information is essential. This policy outlines how we handle your information and the steps we take to ensure its security. It also details where and how we gather your personal information and the rights you have concerning any data we hold about you. This document clarifies these processes and provides insight into your privacy rights and the legal safeguards in place.
This privacy notice applies to this website and any other forms of engagement you may have with us (e.g., creating an account, purchasing or subscribing to a product or service, signing up for our newsletter or updates, submitting a support ticket, or reaching out via email, phone, or social media). If these terms don’t align with your preferences, we recommend refraining from accessing this website or engaging with any related features or services it offers.
If you have questions about our privacy practices, please reach out through the contact form on the website. You can also use the contact link provided on our site or email support@zenler.com to connect with the website instructors or administrators.
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect and process your personal data in a different ways:
Communication Data refers to any communication you share with us, whether through the contact form on our website, email, text message, social media messaging, social media posting, or any other form of communication.
Customer Data pertains to information related to your purchases of goods and/or services. It includes your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and payment card information.
User Data encompasses how you interact with our website and online services. It also includes any content you post for publication on our website or through other online platforms. Additionally, it may involve products, files, courses, quizzes, surveys, or any other content you upload or create on the website.
Technical Data includes information about how you engage with our website and online services. Examples include your IP address, login details, browser information, time spent on pages, navigation patterns, page views, the number of times you use our website, time zone settings, and other technical details about the devices you use to access our site. We collect this data through our analytics tracking system.
Marketing Data pertains to your preferences regarding marketing materials from us or third parties and your communication preferences.
We may utilize Customer Data, User Data, Technical Data, and Marketing Data to provide you with relevant website content and advertisements. This data may include targeted ads on platforms like Facebook or other display networks. We also use this data to evaluate and understand the effectiveness of the advertising we provide to you.
We may gather information about you when you provide it directly, including filling out forms on our site or contacting us via email. Additionally, as you navigate our website, certain data may be collected automatically through cookies and related technologies. For more details on this, please refer to our Cookie Policy.
We may also obtain data from third-party sources, such as analytics providers like Google, advertising platforms like Facebook, search engine providers like Google, or payment and service platforms like Stripe and PayPal. These providers may be based outside Canada. Additionally, we may receive information from data brokers, aggregators, or delivery services.
Publicly available sources, such as the European Commission EU VAT database, may also provide relevant data when applicable.
We may receive personal data about you from various third parties and public sources as set out below. When a Third Party Service is enabled, we can connect and access Other Information made available per our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services. Third party integrations may include:
We do not gather any Sensitive Data about you. Sensitive Data refers to information such as your race or ethnicity, religious or philosophical beliefs, sexual behaviour, sexual orientation, political views, trade union memberships, or details about your health, genetics, or biometric data. Additionally, we do not collect any information regarding criminal convictions or offences.
If we are legally required to collect personal data, or if it is necessary under the terms of a contract between us, and you fail to provide that data when requested, we may be unable to fulfill the agreement (for example, delivering goods or services to you). In such cases, we may need to cancel a product or service you’ve ordered, but if that happens, we will inform you at the time.
We will only use your personal data when appropriate and legally authorized. The most common reasons for processing your personal data include:
Generally, we do not rely on consent as the primary basis for processing your personal data, except when sending marketing communications via email or text. You always have the option to withdraw your consent for marketing. To do so, contact us using the contact form on our Website or adjust your preferences through the privacy settings in your profile.
Here’s how we handle your personal data, the reasons we process it, and the legal basis for doing so. Where applicable, we’ve also outlined our legitimate interests. Depending on the purpose, we may process your personal data under more than one lawful basis.
Communication Data: We process this data to communicate effectively with you, maintain records, and manage or defend legal claims. The lawful basis here is our legitimate interests, which include responding to your messages, keeping accurate records, and handling legal matters as needed.
Customer Data: This data is processed to provide the goods or services you’ve purchased and to maintain records of these transactions. The lawful basis for this processing is the performance of a contract between you and us and any steps required to enter into such a contract at your request.
User Data: We process this data to manage our website, ensure you receive relevant and useful content, maintain website security, back up our systems, and support the publication and management of our website, online services, and business operations. Our lawful basis for processing this data is our legitimate interest, which includes ensuring the smooth operation of our website and business.
Technical Data: We use this data to analyze how you interact with our website and online services, protect and manage our business and website, deliver personalized content and advertisements, and assess the effectiveness of our advertising. The lawful basis for this is our legitimate interests, which include optimizing our website, growing our business, and refining our marketing strategies.
Marketing Data: This data is processed to allow your participation in promotions such as giveaways, contests, or prize draws, to deliver personalized advertisements and content, and to evaluate the impact of our advertising efforts. The lawful basis for this processing is our legitimate interests, which include understanding how customers engage with our products and services, improving those offerings, expanding our business, and refining our marketing approach.
We may also combine Customer Data, User Data, Technical Data, and Marketing Data to deliver personalized content and advertisements (such as Facebook ads or other targeted campaigns) and evaluate the success of these efforts. The lawful basis for this processing is our legitimate interests, which focus on growing our business. Additionally, we may use this data to send you other marketing communications. The lawful basis for this is your consent or our legitimate interests to expand our business.
Our approach is intentional: we aim to use data to align with our goals while respecting your rights. This approach means balancing our legitimate interests with your privacy and ensuring you understand how we use your data. If you have any questions or concerns about how we process your personal data, we encourage you to reach out.
Our legal basis for processing your personal data to send marketing communications is your consent or our legitimate interest. Specifically, our goal is to grow and improve our business.
The Privacy and Electronic Communications Regulations (PECR) permits us to send you marketing communications if you’ve purchased or requested information from us about our products or services, or you’ve permitted us to send you marketing messages. In both cases, you have not opted out of receiving these communications.
According to these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can opt out of receiving these emails at any time.
We will obtain your consent before sharing your personal data with any third party for marketing purposes.
You can stop receiving marketing communications from us or any third parties at any time. Log in to your account on our website to adjust your marketing preferences by checking or unchecking the relevant boxes. Alternatively, you can follow the opt-out links in any marketing message we send or contact us via the form on our website.
If you opt out of marketing communications, this decision will not impact personal data shared in other interactions, such as purchases or warranty registrations.
We may need to share your personal data with the following parties:
The online course platform provider Zenler.com will act as the data processor for your information. Our data processing agreement with Zenler ensures that they handle your data appropriately. Other companies within our group that support IT, system administration, and leadership reporting. Service providers who deliver cloud infrastructure, video hosting, live streaming, email services, and IT support.
Professional advisors, including legal counsel, bankers, auditors, and insurance providers, assist with consultancy, banking, legal matters, insurance, and accounting. Government authorities require us to disclose details about our data processing activities in specific situations. Third parties involved in the sale, transfer, or merging of parts of our business or assets.
We ensure that any third party handling your data maintains its security and treats it in compliance with applicable laws. These parties can only use your personal data for clearly defined purposes and must follow our instructions.
Your trust is important to us, and we take every step to safeguard your information.
We share your personal information within our group of companies, which may involve transferring your data outside the European Economic Area (EEA).
It’s important to note that countries outside the EEA don’t always provide the same level of protection for personal information. Because of this, European law prohibits the transfer of personal data outside the EEA unless specific criteria are met to ensure the security of your data.
Many third-party service providers we work with are outside the EEA. As a result, their handling of your personal information will involve transferring data beyond the EEA.
Whenever we transfer your personal information outside the EEA, we take deliberate steps to maintain high security. We implement at least one of the following safeguards:
Our online course platform provider, Zenler, based in the UK, is our data processor. We’ve established a data processing agreement to protect your personal information. Additionally, we only transfer your data to countries that the European Commission has deemed to provide an adequate level of protection for personal information; or, when working with certain service providers, we may rely on specific contracts, codes of conduct, or certification mechanisms approved by the European Commission to ensure your data receives the same level of protection it would in Europe; or, when using providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to meet standards for safeguarding personal information shared between Europe and the US. For example, when working with providers like Amazon or SendGrid in the US, we have signed data processing agreements to protect your information.
We may ask for your explicit consent before transferring your data if none of these safeguards can be applied. You have the right to withdraw this consent at any time.
If you’d like more details about the specific mechanisms we use to transfer your personal information outside the EEA, please email us at support@zenler.com.
We’ve implemented strong security measures to safeguard your personal data from accidental loss, unauthorized use or access, alteration, or disclosure. Additionally, we restrict access to your personal data to employees, agents, contractors, and third parties with a legitimate need to work with it. These individuals must process your data according to our instructions and are bound by strict confidentiality obligations.
We’ve also established clear protocols to address any suspected data breaches. If a breach occurs, we will notify you and any relevant regulatory authorities as the law requires. Protecting your data is a priority we take seriously.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. This retention includes meeting legal, accounting, and reporting obligations. Our approach is intentional and considers both the utility and protection of your data.
When determining the appropriate retention period, we evaluate the data's volume, nature, and sensitivity. We also assess the potential risks of unauthorized use or disclosure, the processing purposes, whether those can be achieved through other means, and applicable legal requirements.
For tax compliance, we are required by law to retain basic customer information (such as Contact, Identity, Financial, and Transaction Data) for six years after the customer relationship ends.
In certain cases, we may anonymize your personal data for research or statistical purposes, allowing us to use it indefinitely without further notice.
Under certain conditions, you have rights under data protection laws regarding your personal information. These rights include the ability to:
For more details about these rights, visit:
If you’d like to exercise any of the above rights, please use our website's Contact Us form.
You won’t need to pay a fee to access your personal information or to exercise these rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Sometimes, we may need to deny your request if it falls under these circumstances.
We may ask for specific details to verify your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that your personal information is not shared with anyone who doesn’t have the proper authorization. We may also contact you for additional information to expedite our response.
We aim to respond to all legitimate requests within 30 days. However, it might take us longer if your request is particularly complex or if you’ve made multiple requests. If that happens, we’ll notify and update you throughout the process.
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can configure your browser to block all cookies or only certain types, or you can configure your browser to notify you when a site uses or accesses cookies. Remember, disabling cookies may limit functionality or restrict access to parts of this website. For a detailed breakdown of the cookies we utilize, please review our Cookie Policy.
By sharing your data with us, you confirm that you are at least 13 years old.
You can contact Zenler anytime with questions about this Privacy Policy, our practices, or if you’d like to exercise any of your legal rights.
Feel free to connect with us at support@zenler.com.
If you have concerns about how your data is collected or used, you have the right to raise them with the Information Commissioner’s Office (ICO), the UK authority for data protection matters (www.ico.org.uk). However, we encourage you to reach out to us directly at support@zenler.com first. This allows us to address and resolve your concerns efficiently and effectively.
It is essential to maintain accurate and up-to-date information about yourself. If your personal details change at any point, please notify us by email using the support/contact us form. Alternatively, you can update your profile directly within your account settings to ensure everything remains current.